Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Dealing with defective merchandise: Nearly all products offered by A.C. Carlson include a limited manufacturer’s 1-year parts/labor warranty (see warranty information enclosed with the product for complete details). If you receive a product that is functionally defective, contact your sales representative at 763-533-5333 within the manufacturer’s warranty and will immediately contact the manufacture to set up a service call on your appliance. If it is out of the manufacturers warranty, we can still assist in the process of getting a service call setup with a list of local service recommendations.

We will arrange to have your products serviced by an authorized technician (when applicable). If product is deemed irreparable by an authorized service technician, product will be exchanged at no additional cost to you.

In-store purchase return & exchange policy: Returns are subject to a $100.00 pickup charge and a minimum 20% restocking fee per item may be deducted from your refund. If customer paid via credit card, there is a 3% credit card fee on the return to cover credit card charges. All special-order items require a 50% nonrefundable deposit. All trim kits and custom panels are nonrefundable For further assistance on returns and exchanges, please contact your sales associate.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.